At the beginning of New Year 2009, we thought to buy something to preserve memories :-) and the obvious choice was a digital still camera.
After doing some research regarding different make and specifications of the cameras, in consultation with friends who own them, we came to a fair idea of buying a SONY digital camera with specifications more than 5 Mega Pixels and having Lithium-ion battery pack.
So keeping these base specifications in mind my nephew and me went to Chinchwad station E zone store. Many models & options were available from different companies, but as decided we went on looking only for SONY models. After a small research we found that SONY Cyber-shot DSC-750 model with 8 Mega-pixel and 3X optical zoom with price tag of Rs 7300/- which was well within our budget as well as they offered 6~60% assured discount coupon based on scratch cards. So we thought of doing some more research for getting better price.
We moved down to Das electronics store, but in vain as it was offering at the same price for that model and without any scheme or discount at all!
So we moved down to Big-Bazaar (Chinchwad). At the counter the salesman (Mr. xxxx) told us the price tag of Rs. 7300/- We enquired for any discount scheme available on this camera? Mr. xxxx replied that there is no discount scheme, but you are getting this camera worth price of Rs. 8400/- on such a low price! So we turned back from the counter saying that E-zone has better offer than Big-Bazaar(though both have the same parent company, The Future group), at least we will get minimum 6% assured discount coupon. We just walked away 2~ 3 feet, and Mr. xxxx called us saying that "Sir you will get an IRON free on this purchase"! We got surprised and asked him why he did not tell us about this before we leave the counter? He just laughed for that...
We thought to come back there again if we don't get better deal from Pimpri market, so we moved down to Pimpri market. My prior experience is that you get better deals in Pimpri. We moved on to two-three major stores in Pimpri and to my surprise Big-Bazzar offering was the best!!
So we came back to Mr. xxxx counter at Big-Bazzar and asked him to bring the IRON and camera. While talking to him we said him that you should tell people about the Big-Bazzar offers as soon as customer comes to your counter and not when he leaves the counter, and this is bad practice. Suddenly something happened to him and he started shouting that I told you the offer but you did not hear it!!! So we got annoyed and told him that we will complain to his floor manager about this. He said that instead you telling floor-manager he himself will call him and explain!
He immediately called the floor manager Mr. Rahul Devangan. As soon as manager arrived he started telling him about the incident, in a way that he liked to tell. I interrupted and asked floor manager that whether he will listen to the customer or the salesman? What is correct strategy, but the salesman kept on pushing his story. So the floor manager was quietly listening to his story. After he finished his story, I explained the floor-manager the whole incident and asked him that you can loose some customer due to such behavior and we could have lost good deal!! Mr. Rahul Devangan immediately accepted that this is terrible mistake and apologized for that and also assured that he will make sure that all customers coming to that counter will get first hand correct information.
So happily we moved out with new camera. Outside Big-Bazzar there was a huge queue to enroll in lucky draw, so we also went ahead and enrolled ourselves in the lucky draw.
So please wish me luck to get grand price and do inform floor managers of the malls about any such incidents happening to you. They are there to help you and increase customer satisfaction!!
Keywords: Sony Cybershot DSC-750, Sony Cybershot DSC-750 purchase, Bigbazaar experience
After doing some research regarding different make and specifications of the cameras, in consultation with friends who own them, we came to a fair idea of buying a SONY digital camera with specifications more than 5 Mega Pixels and having Lithium-ion battery pack.
So keeping these base specifications in mind my nephew and me went to Chinchwad station E zone store. Many models & options were available from different companies, but as decided we went on looking only for SONY models. After a small research we found that SONY Cyber-shot DSC-750 model with 8 Mega-pixel and 3X optical zoom with price tag of Rs 7300/- which was well within our budget as well as they offered 6~60% assured discount coupon based on scratch cards. So we thought of doing some more research for getting better price.We moved down to Das electronics store, but in vain as it was offering at the same price for that model and without any scheme or discount at all!
So we moved down to Big-Bazaar (Chinchwad). At the counter the salesman (Mr. xxxx) told us the price tag of Rs. 7300/- We enquired for any discount scheme available on this camera? Mr. xxxx replied that there is no discount scheme, but you are getting this camera worth price of Rs. 8400/- on such a low price! So we turned back from the counter saying that E-zone has better offer than Big-Bazaar(though both have the same parent company, The Future group), at least we will get minimum 6% assured discount coupon. We just walked away 2~ 3 feet, and Mr. xxxx called us saying that "Sir you will get an IRON free on this purchase"! We got surprised and asked him why he did not tell us about this before we leave the counter? He just laughed for that...
We thought to come back there again if we don't get better deal from Pimpri market, so we moved down to Pimpri market. My prior experience is that you get better deals in Pimpri. We moved on to two-three major stores in Pimpri and to my surprise Big-Bazzar offering was the best!!
So we came back to Mr. xxxx counter at Big-Bazzar and asked him to bring the IRON and camera. While talking to him we said him that you should tell people about the Big-Bazzar offers as soon as customer comes to your counter and not when he leaves the counter, and this is bad practice. Suddenly something happened to him and he started shouting that I told you the offer but you did not hear it!!! So we got annoyed and told him that we will complain to his floor manager about this. He said that instead you telling floor-manager he himself will call him and explain!
He immediately called the floor manager Mr. Rahul Devangan. As soon as manager arrived he started telling him about the incident, in a way that he liked to tell. I interrupted and asked floor manager that whether he will listen to the customer or the salesman? What is correct strategy, but the salesman kept on pushing his story. So the floor manager was quietly listening to his story. After he finished his story, I explained the floor-manager the whole incident and asked him that you can loose some customer due to such behavior and we could have lost good deal!! Mr. Rahul Devangan immediately accepted that this is terrible mistake and apologized for that and also assured that he will make sure that all customers coming to that counter will get first hand correct information.
So happily we moved out with new camera. Outside Big-Bazzar there was a huge queue to enroll in lucky draw, so we also went ahead and enrolled ourselves in the lucky draw.
So please wish me luck to get grand price and do inform floor managers of the malls about any such incidents happening to you. They are there to help you and increase customer satisfaction!!
Keywords: Sony Cybershot DSC-750, Sony Cybershot DSC-750 purchase, Bigbazaar experience
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